Once the required administrative work is completed and your deposit is confirmed, the transportation of your vehicle will be scheduled according to the dates on your transport order. After a truck has been assigned, you will receive a call confirming the date on which your vehicle will be picked up and the estimated time (remember that it may vary slightly due to any unforeseen circumstances on the roads). The driver who will pick up your vehicle will call you approximately half an hour before arriving at the pickup location, so the person responsible for handing it over can be attentive to their arrival. When the driver picks up your vehicle, they will conduct a detailed inspection and fill out the Bill of Lading. Both parties will need to sign this form, and you will receive a copy.

Regarding delivery, the same Bill of Lading will be present, and the car can then be inspected again. If there are any claims, they must be made at this time. The driver will call the person receiving the vehicle to schedule an approximate time for delivery. It is important that you (or the receiving person) and the driver sign this document. Claims cannot be processed if you have already signed that you received the car and agree with the delivery.

Yes, your vehicle will be insured from origin to destination. The transport we select for your transfer usually comes with coverage, often up to $500,000 for the entire load, thus meeting all State and Federal requirements. The driver will conduct a thorough inspection of the vehicle upon pickup and will fill out the Bill of Lading. They will also inspect it again upon delivery. However, it is the customer’s responsibility to verify that their car is in the same condition as when it was delivered. If there is any claim, it should be made directly to the driver before paying the rest of the transport fee. It’s important to inform MueveTuCarro.com about the situation at that moment to resolve it. Remember that the driver is solely responsible for your car from the moment you hand it over until you receive it.

Firstly, you don’t pay anything for us to start organizing your transport. We begin working as soon as we have the complete origin and destination addresses and contact persons. Once we have assigned your truck with estimated dates and the transport insurance reviewed, you only pay a small portion of the service upfront, with the majority paid upon receiving the car and confirming that everything is in perfect condition. Some companies charge upfront fees just to start working, but not us. Finally, we always recommend reading the reviews written by our customers. We can also provide you with information where you can check our company’s registration and license.

To ensure the process is safe, first, once your car is dispatched, you will be sent a dispatch sheet containing all the transport information, including the name and numbers of the transport that will pick up your car, make, model, and year of the car, origin and destination addresses, and contact persons. You must hand over the car to the transport mentioned on this sheet, and they should provide you with a Bill of Lading. This document serves as proof that you handed over the car and its condition upon delivery. When receiving your car, you must verify that it is in the same condition as when you handed it over. If you disagree, you should not make the remaining payment until reaching an agreement with the driver and notifying us. If the car has major damage, remember that the transport has full coverage insurance. Also, remember that these transports are accustomed to working with new factory cars, and the treatment given to the cars is excellent.

No, Mueve tu carro is a logistics company. We will reserve a spot for you on the next available truck that is near your location and headed to your desired destination. We use the same trucks that dealerships use, and we organize the shipment for these carriers.

I’ll explain what typically happens: it’s difficult for a carrier to have a truck available to transport your car exactly where and when you need it, due to the size of the country. That’s why we exist: to coordinate your transport as soon as possible.

Once we have assigned your truck, you pay a deposit ranging from $100 to $200. This can be done using a debit or credit card, or by making a deposit at Bank of America or Wells Fargo. However, this payment must be made within the first half hour after you are contacted, as otherwise, the truck’s spot may be lost, which is necessary to carry out the dispatch.

No, it’s not possible, and let me explain why. Once the truck is selected, it’s necessary to make a contract with the carrier to mobilize the truck to pick up your car. If there is no deposit, which is the customer’s commitment, no carrier will mobilize to pick up the car.

Land Transport within the United States:

Let me explain, this is a requirement that all our customers make since most are relocating. Drivers allow us a maximum of 100 lbs. in the trunk of the car, which is equivalent to two large travel suitcases. However, the insurance we review is only directed to the car, meaning that these items are not insured and travel at the customer’s own risk. Therefore, it is not recommended to place electronic items, iPads, laptops, TVs, expensive glasses, etc., in the trunk. Neither the driver nor we are responsible for these items. However, customers often request and send items inside, and in approximately the last 500 shipments, we have not received any notifications. If the weight exceeds 100 lbs, it is at the driver’s discretion at the time of pickup. In some cases, they may charge between $50 to $100 for these items.

Sea Transport to Puerto Rico and Vice Versa:

The maritime transport we organize is exclusive for vehicles. Cars are placed in wagons inside ships; they do not go into closed containers. This makes it a quick and economical transport. For this reason, nothing is allowed inside the vehicles, as inspections are exclusively for the car and need to be conducted quickly. Accessories that are part of the vehicle’s assembly, such as spare tires and original vehicle tools, are allowed. The only exclusion is baby car seats.

We will strive to provide you with a Door-to-Door service, provided that truck access is allowed in the neighborhoods. If the truck cannot enter due to restrictions in the neighborhoods, the driver will agree with you on a nearby location within a 15-mile radius.

It is not necessary for the owner of the car to be present, but it is mandatory for someone to be present to hand over the car at pickup and another person to receive it at delivery. This ensures that they receive the transport document (Bill of Lading), which serves as proof that the car was picked up and delivered.

Yes, there is transportation available for cars that don’t work, known as non-operational (INOP) cars. It’s important to have all descriptions of the car’s damage to determine the necessary tools for transport. If possible, provide photos of the car with damages. For example, if the car has an engine issue but the wheels, brakes, and steering work, only a truck with a winch to lift and lower the car is needed. However, if the car has damage to a wheel, a forklift is needed at the loading and unloading sites. Typically, this service incurs an additional cost of $100 for non-operational cars. Cars with a dead battery are considered non-operational. We recommend that customers purchase and replace the battery to avoid additional charges from the transporter.